Missed the webinar on Centering Equity in Collective Impact view it here



Collaborative Aotearoa aims to provide every New Zealander with equitable access to health and wellbeing services across Aotearoa.

We are particularly focused on equitable healthcare outcomes for Māori groups who have previously faced unconscious bias when accessing healthcare resources. We are supported by, and continue to embed, Māori input within our practices. It is important to us to strive for health equity to ensure your whānau feel confident and assured when accessing our services, it also ensures that the level of care provided by our staff is outstanding.

We believe all patients should receive excellent healthcare regardless of their socio-economic, demographic or geographic status.


Whaea Merle talks about the importance of Whakawhanangatanga and why it was important to include this creating the Health Care Home enhanced Model of Care.

Understanding equity

Equity and equality are often misunderstood. There is a difference and it is important to understand this when discussing health outcomes in Aotearoa.

Equality means each individual or group of people is given the same resources or opportunities. Equity recognizes that each person has different circumstances and allocates the exact resources and opportunities needed to reach an equal outcome.

Equality we can see in the top part of the image is where everyone gets the same size bike. But it only fits one person.

Equality ignores the barriers that exist in the world, which include
• Economic barriers
• Gender barriers
• Geographic barriers
• Aging barriers
• Physical barriers
• Unconscious bias, racism & discrimination

Equity gives everyone a bike that fits their individual requirements and opens up opportunities for everyone.

Image credit: Robert Wood Johnson Foundation

Dr Andy Williams,

Feilding Health Care

Doctor Andy Williams at Feilding Health Care believes the HCH model of care works best when the clinician knows their patients. “If you know the patient, you can take the history over the phone, which means you just need to carry out the clinical examination upon arrival. It’s a more efficient way of operating.” One of the requirements of the HCH model, GP triage checks that the GP is available to their patients via phone for a specified time slot each day. This ensures continuity of care and more efficient patient management. The GPs are also encouraged to take ownership of their appointment books so that they have more control over their day, something Andy describes as essential to making the model work. He also believes the introduction of the patient portal re-establishes the patient/doctor relationship, by increasing patients’ direct access to their doctor, however it’s important the Doctor is already familiar with the patient before engaging these services.

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